1. Overview
This policy explains how VirtuAmerica handles refunds, cancellations, and payment disputes for managed websites, subscriptions, AI Packs, consulting, and related services.
Refund eligibility is controlled by this policy, the applicable accepted order or written agreement, and mandatory law. If those documents conflict, the signed agreement or accepted order controls to the extent permitted by law.
2. Payment processing
VirtuAmerica uses Stripe to process online card, ACH, hosted-checkout, invoice, subscription, and similar electronic payments. Stripe handles payment credentials and transaction processing; VirtuAmerica remains responsible for deciding and communicating refund eligibility.
Do not send card or bank-account details to VirtuAmerica by email, phone, chat, or support ticket. Payment credentials must be handled only through an approved Stripe-hosted flow.
3. Refund requests
Submit a refund request through the customer portal or contact VirtuAmerica at legal@virtuamerica.com or (801) 901-7778. Include the invoice or order reference, the affected service, the amount requested, and the reason.
We review the accepted scope, delivery and usage records, subscription status, work already performed, non-recoverable third-party costs, and applicable law. Approved refunds are returned to the original payment method through Stripe when practical. Processing time after approval depends on the payment network and financial institution.
4. Subscription cancellations and renewals
You may cancel a recurring subscription through the customer portal, by contacting support, or through a Stripe-hosted customer billing flow when one is provided. Cancellation stops future renewal billing according to the applicable subscription process but does not automatically refund the current billing period.
Yearly subscriptions are discounted annual-prepay subscriptions: 12 months of monthly care for the price of 10 months unless an accepted order says otherwise. Any refund for a prepaid period depends on the accepted order, work and service already delivered, non-recoverable costs, and mandatory law.
5. Services, setup work, and AI Packs
Setup, consulting, priority work, and other human-assisted services may become non-refundable as work is performed or time is reserved, subject to the accepted order and mandatory law. We will identify any approved partial refund after accounting for completed work and non-recoverable costs.
AI Packs cost $25 for 25 prepaid credits. Credits expire 12 months after purchase and are non-refundable once used or expired, except where mandatory law requires otherwise.
6. Chargebacks and disputes
If you believe a charge is incorrect, contact VirtuAmerica promptly so we can review the account and transaction before you initiate a payment-network dispute. This does not limit any chargeback or consumer right available under applicable law.
VirtuAmerica may provide Stripe, banks, payment networks, advisers, or authorities with relevant order, delivery, access, communication, and service records to investigate a refund request, fraud concern, chargeback, or payment dispute.
7. Changes and contact
We may update this page to reflect changes in our services, payment operations, law, or business practices. The current version will be published with a new last-updated date.
Questions and refund requests can be sent to legal@virtuamerica.com, raised by phone at (801) 901-7778, or mailed to VirtuAmerica LLC, 7533 S Center View Ct #8067, West Jordan, UT 84084, USA.