®
See how we price website setup, which updates and calls your plan includes, and when extra charges apply. This page also explains faster service, ongoing extras, and help with other technology work.
This page explains the prices, included time, and extra charges shown in each plan. Your written agreement and the Service Plan Terms define the work we will do for you.
Pay yearly and save 2 months: pay for 10 months and receive 12 months of website maintenance, unless your written agreement says otherwise. Setup, ongoing extras, faster service, and consulting cost extra. Update time resets monthly; unused minutes expire. One unused call credit may carry over for one month, but call credits cannot accumulate beyond one rollover. Calls are for planning and advice, not time spent making changes. Prices are in USD; applicable taxes are extra.
Your monthly fee covers website maintenance, plus the update time and planning calls listed in your plan. Building or moving the site, larger projects, ongoing extras, faster service, and other technology help are priced separately.
Active website customers pay $120/hr instead of $160/hr for website-support work that qualifies: a 25% discount. This is the preferred customer rate. It applies to qualifying support for your website and VirtuAmerica Websites, and does not automatically cover other consulting, AI, software, cloud services, partner work, emergencies, or projects priced in a separate written agreement.
The setup price starts with the listed hours at the preferred customer rate. If you have a website, we review what we can keep and what needs changing or rebuilding. The final price depends on the pages, content you have ready, languages, connections to other software, private pages, document search, rounds of changes, and schedule. We agree on the work and price before you commit.
Your plan includes time for small website changes, such as updating text, swapping a photo, or fixing a link. Send requests through your customer account, the Customer Portal. We add them to a waiting list called the change queue and work through them by priority. Unfinished requests stay on the list, but unused minutes expire each month. Larger work or extra time may need paid priority service or a separate written agreement.
The included update time does not automatically cover full new pages, a major redesign, connections to other software, moving a site or its information, setting up private pages or document search, custom business processes, extensive writing, or consulting outside VirtuAmerica Websites. These jobs, or work beyond your included time, may need paid priority service or a separate written agreement.
Starter, Plus, Growth, and Scale include monthly time for a planning or advice call, called a call credit. Ask us for a call and we will schedule it with you. Use it to review the site, discuss priorities, or ask questions; it does not pay for time spent building or changing the site. One unused call credit can carry over to the following month; credits cannot build up beyond that one rollover. Essential has no included call time.
Searchable documents and private information for approved visitors are mainly Growth and Scale features. We can add a small document-search setup to Plus through a written agreement that lists the documents, risks, and support needed.
You can ask us to handle a website change sooner, if our team is available. The times below are requests, not guaranteed deadlines. This faster service costs extra and is billed separately from your included update time unless we agree otherwise in writing.
Available only when our team has time for the request.
Available only when our team has time for the request.
Available only when our team has time for the request.
We can try if our team is available; completion is not guaranteed.
Requires a written agreement for larger jobs, unclear requirements, special expertise, significant risks, or time-sensitive work.
Faster service depends on our team’s availability. We do not guarantee immediate, same-day, next-day, or emergency service unless we agree to it in writing. If we cannot safely meet your requested time, we may offer a slower or less expensive option, agree on the work separately, or return it to your plan’s waiting list. Paid priority work generally does not use your monthly update time unless we agree otherwise in writing.
Need another page, help with content, a way to search documents, or a connection to another program? We can agree on the work and its cost separately.
For technology work outside your website plan, we agree on the job in writing at $160/hr. This can include choosing software, connecting programs, moving information, improving a business task, or using artificial intelligence (AI). Active website customers pay the preferred $120/hr rate only for website and VirtuAmerica Websites support that qualifies.
Improve a business process, build a small tool for a specific task, or use AI to help your team with repetitive work or large amounts of information.
Choose business software, review services that run online through Microsoft Azure, connect programs, and plan how your team will use them.
Plan and move agreed information from a system at your business to an online service. Moving entire applications, servers, or all of a business’s technology is outside this offer.
Investigate a software problem, compare options, review how a task is handled, or plan a useful technology improvement.