Use this page to check how setup is priced, which changes and calls your plan includes, and when extra charges apply. It also explains priority requests, add-ons, AI Packs, and consulting rates.
These explanations expand on the prices and allowances shown in each plan. Your written scope and the Service Plan Terms remain the agreements that define the work.
Yearly subscriptions are discounted by 2 months: pay for 10 months and receive 12 months of monthly care, unless a written scope says otherwise. Setup fees, recurring add-on units, AI Packs, priority requests, and consulting are billed separately. Queue capacity resets monthly and does not roll over. One unused call credit may roll over one month, but call credits do not accumulate beyond one rollover. Included calls are for planning and advisory guidance, not unlimited implementation. AI Packs cost $25 for 25 prepaid credits and expire 12 months after purchase without refund. Prices in USD, exclusive of applicable taxes.
Monthly care covers ongoing website maintenance, with the change time and call credits listed for your plan. Setup, larger projects, recurring add-on units, prepaid AI Packs, priority work, and standalone consulting have separate scopes and charges.
Active vaMicrosites customers receive a 25% preferred-rate discount on eligible website-support hours: $120/hr instead of the standard $160/hr. The preferred rate applies only to eligible website and vaMicrosites support. It does not automatically apply to all consulting, AI, software, cloud, partner, emergency, or written-scope project work.
Setup fees are starting prices based on preferred-rate setup hours. Final scope depends on page count, content readiness, languages, integrations, private access, document search, revision cycles, and timeline.
Active customers can submit eligible website changes through the customer portal at any time. We complete them in priority order using the plan’s included monthly change time. Unfinished requests stay in the queue, but unused minutes do not carry over when the allowance resets each month. Larger work may require priority handling or a written scope.
Queue work does not automatically include new full pages, major redesigns, integrations, migrations, private-access architecture, document-search setup, custom workflows, large content writing, or non-vaMicrosites consulting. Work beyond the included capacity, or work outside the queue’s scope, may require priority handling or a written scope.
Starter, Plus, Growth, and Scale include call time you can request for planning, review, prioritization, and advice. We schedule these calls by request, and they do not cover implementation. One unused call credit can carry over to the following month; credits cannot accumulate beyond that one rollover. Essential has no call credit.
Approved-document search and private resources are primarily Growth and Scale capabilities. Plus can add a small approved-document search setup only by written scope when the content, risk, and support expectations are clear.
If a website change needs attention sooner, you can request priority handling, subject to availability. The requested time is not a delivery guarantee, and paid priority work is billed separately from your plan’s change time unless we agree otherwise in writing.
Subject to resource availability.
Subject to resource availability.
Subject to resource availability.
Best-effort only. Subject to resource availability.
Required for larger, risky, unclear, specialized, or time-sensitive work.
Priority requests depend on availability and do not guarantee immediate, same-day, next-day, or emergency service unless explicitly agreed in writing. If we cannot safely meet the requested time, we may offer a slower or lower-cost option, recommend a written scope, or return the request to the monthly queue. Paid priority work generally does not use your monthly change time unless we agree otherwise in writing.
When you need another page, help with content, document search, an integration, or AI features, we can agree on the work and its cost separately.
Technology work outside a vaMicrosites plan is defined in writing at $160/hr. This can cover business software, cloud services, data, integrations, workflows, and practical AI. Active vaMicrosites customers receive the $120/hr preferred rate for eligible website and vaMicrosites support.
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