VirtuAmerica
Pricing details

Detailed pricing explanations

The pricing page shows the plan ladder. This page contains the full details for setup, monthly care, queue capacity, call credits, priority work, add-ons, AI Packs, preferred rates, and separate consulting.

Scope details

What the plan cards summarize

These details do not replace a written scope or the Service Plan Terms, but they explain how the public prices are metered so no buyer has to guess what is included.

Yearly subscriptions are discounted by 2 months: pay for 10 months and receive 12 months of monthly care, unless a written scope says otherwise. Setup fees, recurring add-on units, AI Packs, priority requests, and consulting are billed separately. Queue capacity resets monthly and does not roll over. One unused call credit may roll over one month, but call credits do not accumulate beyond one rollover. Included calls are for planning and advisory guidance, not unlimited implementation. AI Packs cost $25 for 25 prepaid credits and expire 12 months after purchase without refund. Prices in USD, exclusive of applicable taxes.

How it works

Setup, care, queue, and calls are separate

Monthly care covers ongoing stewardship. Setup, larger work, recurring add-on units, prepaid AI Packs, priority work, and standalone consulting are scoped and billed separately so setup, support, AI usage, and advisory time stay clear.

Preferred customer rate

Active vaMicrosites customers receive a 25% preferred-rate discount on eligible website-support hours: $120/hr instead of the standard $160/hr. The preferred rate applies only to eligible website and vaMicrosites support. It does not automatically apply to all consulting, AI, software, cloud, partner, emergency, or written-scope project work.

Launch and setup

Setup fees are starting prices based on preferred-rate setup hours. Final scope depends on page count, content readiness, languages, integrations, private access, document search, revision cycles, and timeline.

Monthly change queue

Request changes anytime. Active customers submit eligible website change requests through the customer portal whenever they come up. Requests enter the monthly change queue and are completed in priority order using the plan’s included queue capacity. Queue capacity resets monthly; unfinished requests stay in the queue, but unused queue minutes do not accumulate. Larger work may require priority handling or written scope.

What queue work does not cover

Queue work does not automatically include new full pages, major redesigns, integrations, migrations, private-access architecture, document-search setup, custom workflows, large content writing, or non-vaMicrosites consulting. Work beyond the included capacity, or work outside the queue’s scope, may require priority handling or a written scope.

Monthly call credits

Monthly call credits are available by request. Starter, Plus, Growth, and Scale include call time for planning, review, prioritization, and advisory guidance. Calls are not automatically scheduled and are not implementation time. One unused call credit may roll over to the next month, but call credits do not accumulate beyond one rollover. Essential has no call credit.

Plus document-search scope

Approved-document search and private resources are primarily Growth and Scale capabilities. Plus can add a small approved-document search setup only by written scope when the content, risk, and support expectations are clear.

Priority request options

Need it sooner?

You can request faster handling for eligible website-support work. All priority requests are subject to resource availability. Requested windows are not a delivery guarantee, and paid priority work is billed separately from monthly queue capacity unless agreed otherwise in writing.

Monthly queue

Timing
Normal monthly queue cycle
Rate
Included in plan queue capacity
Minimum
N/A

Flexible priority

Timing
Requested within about 5 business days
Rate
$120/hr
Minimum
$60

Subject to resource availability.

Soon priority

Timing
Requested within 2–3 business days
Rate
$160/hr
Minimum
$80

Subject to resource availability.

Urgent priority

Timing
Requested within 1 business day
Rate
$240/hr
Minimum
$120

Subject to resource availability.

Critical attempt

Timing
Requested same day / next few hours
Rate
$320/hr+
Minimum
$200

Best-effort only. Subject to resource availability.

Written scope

Timing
Custom
Rate
Custom
Minimum
Custom

Required for larger, risky, unclear, specialized, or time-sensitive work.

Priority requests are subject to resource availability and do not guarantee immediate, same-day, next-day, or emergency service unless explicitly agreed in writing. If VirtuAmerica cannot safely meet the requested window, we may offer a slower or lower-cost option, recommend a written scope, or return the request to the monthly queue. Paid priority work generally does not consume monthly queue capacity unless we agree otherwise in writing.

Services

Need something outside the base plan?

Add focused vaMicrosites help, recurring add-on units, or prepaid AI Packs when the base plan needs a clearly approved extension.

Campaign or landing page A focused page for launches, offers, events, recruiting, or seasonal promotions.
Content or translation help Extra page copy, human-reviewed translation, media prep, or cleanup for existing content.
Document search setup Approved documents organized so customers or staff can find useful answers.
Guidance and custom changes Senior guidance for launch strategy, structured discovery, AI-assisted workflows, content direction, and technical planning. New customers start with one waived consulting hour.
Add-on units and AI Packs Recurring add-on units cover approved extra features, plugins, integrations, or infrastructure capacity. AI Packs cost $25 for 25 prepaid credits for approved AI features.
Non-vaMicrosites consulting For standalone AI, software, SaaS, cloud, data, integration, or workflow consulting, see the separate $160/hr section below.
Separate consulting

Non-vaMicrosites work is $160/hr

Standalone VirtuAmerica consulting is $160/hr under written scope. This applies to AI, software, cloud, and business-technology consulting outside managed website and vaMicrosites plan work. Active vaMicrosites customers receive a 25% preferred-rate discount for eligible website and vaMicrosites support, making the preferred customer rate $120/hr.

AI and software implementation

Designing, developing, or implementing AI-assisted workflows, small software tools, and human-reviewed automation.

SaaS, cloud, and social media technology

Choosing SaaS tools, reviewing Azure-preferred cloud options, consulting on social media technology workflows, and shaping practical implementation paths.

Data-only migration

Per-case consulting for moving data, especially from on-premises sources into cloud environments, with Azure preferred where it fits. Application, server, and full-system migrations are outside this offer.

Business technology support

Business technology software consultation, software troubleshooting, workflow clarification, and digital transformation support for work we can scope and review.